The way forward for enterprise productiveness and communication is right here.
Our new software program, NextivaONE, brings all conversations collectively in a single software that permits you to handle communication, staff collaboration and buyer engagement in a single place.
NextivaONE does what no different firm has been capable of do:
- We’re bringing all conversations right into a single stream from voice, textual content, video, and electronic mail right into a single stream
- We’re bringing communication and staff collaboration collectively in a single instrument with out the necessity to toggle or swap.
- We’re bringing the facility of conversations along with buyer engagement in a single app.
And on the middle of our new software program is a characteristic we expect you’ll love referred to as Threaded Conversations. Think about getting access to each buyer contact in a single spot. Irrespective of in the event that they ship you an electronic mail, voicemail, textual content, or name. Threaded Conversations allows companies to have a single dialog throughout any channel. No extra shuffling between apps like slack, zoom, Asana, and gmail to do your work.
Our new software program is designed to assist companies of any measurement increase staff productiveness and create significant, participating buyer experiences, all from one instrument. No extra friction, no extra product silos, simply the power to get your work executed rapidly.
“From the start, Nextiva’s imaginative and prescient has been to energy human connections,” stated Tomas Gorny, founder and CEO of Nextiva. “With our newest innovation, we’re serving to companies rework with significant conversations that construct robust and lasting relationships with clients. Our aim is to assist our clients have nice conversations, effortlessly.”
Listed here are among the options that enterprise homeowners will love about NextivaONE:
- Lower your expenses and scale back the variety of functions wanted to get your work executed
- Enhance staff effectivity and knowledge sharing with centralized doc sharing
- Collect buyer suggestions by robotically sending surveys after a buyer interplay
- Construct stronger buyer relationships by sharing buyer notes and conversations throughout the group
- Interact with clients of their medium of selection — telephone, SMS, chat, electronic mail — all from one platform.
- Simplify duties with enterprise-grade workflow automation capabilities
- Use name pop to see who’s calling — earlier than you reply the telephone — and their full buyer expertise information
Why the enterprise world wants this answer
For 3 years in a row Nextiva has been named finest enterprise telephone system by U.S. Information & World Report. However, 74% of consumers work together with a model through a number of channels — electronic mail, telephone, textual content, video.
Most corporations are utilizing dozens of functions to speak and collaborate. However these functions solely do one factor at a time. And we’re left with fragmented conversations and siloed knowledge.
Fragmented conversations imply clients must repeat themselves. A dialog with help can’t be began on a name, and later picked up on an electronic mail.
Siloed knowledge means groups can’t see the complete buyer story until they exhaust each money and time on costly built-in options.
Work smarter with revolutionary staff productiveness instruments. Right here’s how…
By no means swap to a special app for inside communications once more. Group chat, calls and video conferences are all a part of this built-in answer.
Don’t you hate toggling between apps to discover a dialog you had with a coworker? Or wishing you could possibly discover that file somebody shared with you on a video name that now lives in video name heaven? We’re too.
That’s why we introduced productiveness instruments into the applying to make work with groups and clients simpler. All your conversations are stored in a single place. So the notes out of your calls are saved right here, the undertaking information, these are right here too. Now we will all cease frantically tab-hopping to seek out an asset.
Our software program additionally breaks down division silos and opens up knowledge sharing between groups. When everybody within the enterprise makes use of the identical instrument, you’ll cease lacking important context as a result of every little thing – conversations, information, hyperlinks, notes, attachments and assembly recordings are maintained in a single system and are at all times referenceable. This profit extends previous staff collaboration capabilities to shared buyer info.
Lastly…On a service name however really feel somewhat stumped deal with it? With NextivaONE, you’ve received direct entry to your teammates so you’ll be able to message your coworker for assist, with out dropping the decision or switching apps. Then bounce into a fast debrief video assembly together with your boss or coworker — with out leaving the app — as a result of generally it’s simply simpler to clarify “in particular person.”
That is what delighting clients and speaking confidently appears to be like like, and it’s all executed with NextivaONE.
Right now’s clients anticipate corporations to know, perceive, and keep in mind them in each interplay. Which means when you electronic mail a model and textual content or name their help line, you anticipate them to recollect your points so that you don’t have to clarify the entire story….once more.
Enter: Threaded Conversations, a mega advantage of NextivaONE. Our Threaded Conversations characteristic lets you open a dialog with a buyer and see all interactions from that buyer in a single place. Calls, texts, emails, voicemail transcripts, surveys, and notes out of your calls are threaded right into a single stream.
Anybody within the firm who has that buyer contact shared with them, will be capable of see the complete buyer historical past and context, in order that nobody has to repeat info.
It’s time to speak confidently, work smarter, delight clients, and develop sooner with Nextiva.
FAQs about NextivaONE
NextivaONE is enterprise software program that helps you run every little thing. This software program brings all of your buyer and staff conversations right into a single platform to simplify communication, staff collaboration, and knowledge sharing so your enterprise has a full file of buyer interactions.
It’s obtainable now, after all!
We’re at all times including to the product new capabilities that make it simpler for purchasers to thrill clients and work smarter. When you’re utilizing NextivaONE you’ll get common product launch updates on our communication, collaboration, and buyer administration capabilities.
Chat with an professional to study extra about NextivaONE and get it for your enterprise.
Our enterprise options are supposed to scale for each trendy enterprise. We’ve packages for corporations with 100+ staff members. Contact enterprise gross sales to see what we will create to your staff.
We create software program to obliterate the digital glass ceiling and assist even the smallest of companies scale, develop and compete. Even when your workplace is simply you and the canine proper now, we now have a plan for you. And whenever you add teammate quantity 2 or worker 200, we’ll be there to develop with you.
Nextiva clients will likely be upgraded to the brand new software in summer season 2022. Contact your account supervisor for more information.
Nextiva service is backed by our 99.999% uptime assure and comes with 24/7+365 knowledge middle monitoring. Each Nextiva knowledge middle meets the safety requirements set by the ISO/IEC 27001 certification. Examine our safety measures right here.
Sure! NextivaONE was created to help distributed groups as simply as in-office teammates. Irrespective of the place you’re working, Nextiva’s enterprise software program is a single platform that offers you the facility to speak confidently, delight clients, work smarter, and develop sooner.